Legal
Refund & Cancellation Policy
Last updated: June 2025 · Applies to all counselling sessions
We understand that plans can change. This policy outlines the conditions under which refunds and cancellations are handled for one-to-one MHT-CET admission counselling sessions offered by Abhishek Gaike. We aim to be fair and transparent at all times.
Full Refund
Cancellation 48+ hours before your session
Free Reschedule
1 free rescheduling with 24+ hours notice
No Refund
Cancellation less than 48 hours before session
1. Cancellation by the Student / Parent
Full Refund — 48+ Hours Notice
If you cancel your confirmed session at least 48 hours before the scheduled time, you are eligible for a full refund of the session fee. Refunds will be processed within 5–7 business days to the original payment method.
No Refund — Less than 48 Hours Notice
Cancellations made less than 48 hours before the scheduled session are not eligible for a refund. This is because preparation work is done in advance for each session.
No-Show
If you do not attend the scheduled session without any prior notice, no refund will be issued. If technical issues on your end prevented you from joining, please contact us within 24 hours — we will review such cases individually.
2. Rescheduling
- You are allowed one (1) free rescheduling of your session, provided you give at least 24 hours' advance notice before the original scheduled time.
- Additional rescheduling requests beyond the first may be accommodated at our discretion.
- Rescheduling requests should be sent via WhatsApp to +91 95956 47734.
- The rescheduled session must take place within the same admission cycle (same year) as the original booking.
3. Cancellation by the Counsellor
In the unlikely event that Abhishek Gaike must cancel a session due to unforeseen circumstances (illness, emergency, technical failure, etc.):
- You will be notified as early as possible via WhatsApp.
- A full rescheduling opportunity at your convenience will be offered at no extra cost.
- If rescheduling is not possible or acceptable to you, a full refund will be processed within 5–7 business days.
4. Nature of Service — No Outcome Guarantee
It is important to understand the nature of the counselling service:
- The counselling fee covers the time, expertise, and preparation for your personalized guidance session — not a specific admission outcome.
- Refunds cannot be requested on the basis that you did not receive admission to a specific college or branch.
- All guidance is advisory. Final decisions rest with the student and family, and outcomes are subject to the CAP process administered by DTE Maharashtra.
5. Refund Process
- Refund requests must be made by contacting us via WhatsApp (+91 95956 47734) or email (mahacetguide@gmail.com).
- Please provide your name, booking date, and Razorpay transaction/order ID when requesting a refund.
- Eligible refunds are processed back to the original payment method within 5–7 business days.
- Razorpay processing timelines may vary; bank processing may take additional 2–3 business days.
6. Disputes
In case of any payment dispute, please first contact us directly. If unresolved, disputes related to Razorpay payments may be escalated through Razorpay's dispute resolution process. All disputes are subject to the jurisdiction of courts in Chhatrapati Sambhajinagar, Maharashtra, India.
7. Contact for Refund / Cancellation
To request a cancellation or refund, reach out to us:
Name: Abhishek Gaike
Email: mahacetguide@gmail.com
WhatsApp: +91 95956 47734
Response time: Within 24 hours on business days